Account deletion
Delete your Tincograph account and data.
This covers Softbox and every Tincograph app. You can do it in the app, or here without installing anything. Nothing is deleted at once: the account is scheduled for deletion in 14 days, and you can cancel until then.
In the Softbox app
- Open Softbox and go to Profile.
- Tap Account, then Delete account.
- Confirm Delete in 14 days.
On the web, without the app
Enter the email address of your account. We email you an 8-digit code (valid 15 minutes); enter it to confirm. We answer the same way whether or not an account exists, so this page cannot be used to find out who has one.
Cannot use the form?
Email [email protected] from the address of your account with the subject "Delete my account". We reply to confirm it is you and schedule the same 14-day deletion.[email protected]
What is deleted
- Your profile, username, devices and sign-in data
- Your plan records, credit history and usage records
- Your Studio generations, uploaded photos and the generated files (removed from storage within about an hour of the account)
- Your profile picture, support messages and crash reports linked to you
What is kept, and why
- Invoices and payment records, with Paddle (web) or Google (Play), as tax law requires. Deleting your account does not cancel a store subscription: cancel it in Google Play or the Paddle portal.
- Reports you filed about other people's content, with the link to you removed, so moderation can finish; and an anonymous deletion receipt and anonymous cost totals with no personal data.
- Your email address on a suppression list if it bounced or unsubscribed, so we do not mail it again.
What stays on your phone
Your own photos and videos, and copies of your generations saved in your gallery (folder DCIM/Softbox/Generations). Delete them in your gallery app. Uninstalling Softbox removes its edits, presets and settings.